Opportunity Description
Position Responsibilities
- First Response Time (Email and Live Chat)
- Resolution Time (Email and Live Chat)
- CSAT (Customer Satisfaction Score)
- Quality of Responses (Email and Live Chat)
- Acknowledging and resolving customer complaints promptly
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Follow communication procedures, guidelines, and policies
- To communicate and coordinate...
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