Customer Insight Manager

KONE is a global leader in the elevator and escalator industry, dedicated to shaping the future of cities and delivering customer‑centric solutions worldwide.

Customer Insights Manager

We are seeking an experienced Customer Insights Manager to lead the global Voice of Customer (VoC) governance and embed customer insights into KONE’s decision‑making and business outcomes.

Main Responsibilities

• Own and continuously develop the enterprise‑level VoC governance framework, ensuring clarity, consistency, and scalability across the organization.
• Maintain and improve the VoC prioritization and enhancement model, focusing on the most impactful customer insights aligned with business strategy.
• Ensure VoC initiatives are systematically aligned with strategic objectives and decision needs, strengthening the connection between customer insight and business impact.
• Embed VoC insight into decision forums and operating rhythms at bot...