Customer Issue Resolution Analyst, CBG Thailand

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Job Description

The position of Customer Issue Resolution Analyst (TH) will be located at 3M Global Service Center, Philippines.

Complaint Management

• Receive and log customer complaints through designated channels.
• Analyze complaint details to determine root cause and required actions.
• Coordinate with cross‑functional teams (e.g., quality, operations, customer service) to investigate and resolve issues.
• Communicate resolutions and status updates to customers professionally.
• Ensure all complaint records are complete, accurate, and handled according to company procedures.
• Identify trends or recurring issues and elevate w...