Customer Journey Expert

Responsabilidades

• Lead end‑to‑end responsibility for defining, documenting and negotiating requirements with stakeholders (product, UX, CI, solution architects).
• Provide broad knowledge on designing customer journeys, defining requirements, and managing dependencies.
• Work with stakeholders to understand user needs and simplify their requirements into a feasible business and IT proposal.
• Align requirements across different stakeholders.

Requisitos

• 5 years of professional experience in the banking sector.
• Product Management skills linked to unsecured lending products such as personal loans and credit cards.
• Understanding processes from an IT point of view.
• Strong digital, analytical and strategic thinking skills.
• Customer‑focused and results‑oriented.
• Strong presentation skills: effective storytelling and excellent PowerPoint proficiency.
• Ability...