Customer Journey Expert

Descripción del empleo

• Lead and end-to-end responsibility for definition, documentation, and negotiation of requirements with stakeholders (product, UX, CI, solution architects).
• Provide broad knowledge on how to design customer journeys, defining requirements and managing dependencies.
• Work with stakeholders to understand user needs, simplify requirements and translate them into a feasible proposal from both business and IT perspectives.
• Align the requirements of the different stakeholders.

Requisitos

• 5 years of professional experience in the banking sector.
• Product Management skills linked to unsecured lending products: personal loans and credit card.
• Understanding processes from an IT point of view.
• Strong digital, analytical and strategic thinking skills.
• Customer focused and results-oriented person.
• Strong ability to make effective presentations: ef...