Customer Journey Manager (m/f/d)

We are currently looking for a Customer Journey Manager (m/f/d)!

We want you to:

•    Be responsible for the Customer Care Center and the Call center implementation
•    Work on auditing and mapping of all customer journeys across all channels
•    Define and shape the customer experience strategy across all touch points, platforms and systems
•    Develop high-level capability roadmaps
•    Supervise tasks such as reporting, optimizing, testing and validating existing custom...