Customer Onboarding Specialist

Role Type: Full-time | Hybrid (1–2 days WFH per week)

Level: Mid-level

Salary: NZD $75,000 – $85,000 per annum, depending on experience

Reporting to: Customer Success and Operations Manager

----

About Rico

Rico is a fast-growing New Zealand startup on a mission to make the resource consent process radically simpler, faster, and cheaper. We build software that helps planners and councils prepare and process planning applications (resource consents) more efficiently and consistently.

If you've ever built a house, developed land, or worked in local government, you'll know how painful this process can be. Billions of dollars of economic activity move through it every year, yet it remains slow, fragmented, and costly. We're fixing that.

We're a small, high-ownership team where your work has an immediate and v...