Customer Operations Leader — Data-Driven, High-Impact Team

A customer service solutions provider in Cebu City is seeking an Operations Manager to lead a team of customer service representatives. The ideal candidate will have 3-5 years of experience in a BPO setting, strong leadership skills, and a proven track record in operational management. Responsibilities include monitoring performance metrics, collaborating with teams, and liaising with clients. This position offers a full-time role with benefits like performance bonuses and a positive work culture.
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