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Customer Operations Representative

Phoenix Group Holdings

Edinburgh, Scotland, United Kingdom Full-time May 24, 2026
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Opportunity Description

Job Type: Permanent
Location and flexible working: Edinburgh. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Salary and benefits: Up to £26,000 dependent upon experience plus an indicative bonus range of 8% to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more
Closing Date: 8th June

Start Date – 3rd August, you will start with 8 weeks of structured, classroom‑based training, giving you the confidence and knowledge to succeed. During this period, annual leave isn’t supported so you can get the most out of the learning and support available. For your first six months, you’ll be office‑based so you can learn alongside your team, build confidence, and get hands‑on support. After that, you...

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