Customer Operations Specialist

We're looking for a Customer Operations Specialist who is detail-oriented who can ensure accurate, timely execution of tasks while maintaining strong process compliance and service quality.

Responsibilities:

• Execute operational tasks with accuracy, efficiency, and timeliness
• Provide first-level support and escalate complex issues when needed
• Manage order processing and coordination with internal teams (Manufacturing, Service Center)
• Handle artwork proofing and card design validation
• Maintain data accuracy and ensure compliance across systems and processes
• Track requests and ensure adherence to Service Level Agreements (SLAs)
• Support customs clearance documentation and processes
• Participate in testing, validation, and documentation of customer or system changes

Qualifications:

• College Graduate (Fresh graduates are w...