Customer Platform – CCAI Consultant_Executive

Customer Platform – CCAI Consultant_Executive

Join to apply for the Customer Platform – CCAI Consultant_Executive role at Accenture in the Philippines .

We are looking for a senior Consultant to design, build and implement Google CCAI solutions for clients in sales, service and marketing, driving business performance through CX transformation.

Responsibilities

• Provide CX solutions with Google CCAI suite of contact center products (Dialogflow CX, Agent Assist, Insights CX, CCAI Platform).
• Co‑lead the Google Contact Center Offering and leverage practice building experience to deliver high‑impact projects.
• Lead design‑thinking workshops to reshape client thinking about customer experience in contact center domain.
• Perform CX management capability assessment and co‑create roadmap to achieve leading‑class CX capabilities.
• Formulate CX target operating model and detail components such as st...