Customer Relation Officer (Call Center External)

Job Openings Customer Relation Officer (Call Center External)

You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customers needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
  • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  • Point to poin...