Customer Relations Manager

Customer Service Operations Manager

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service

Responsibilities

• Ensure the business provides a best-in-class retail experience.
• Review customer complaint cases, diagnose issues, and develop solutions from a systematic perspective to bring cases to a satisfactory conclusion.
• Develop relationship strategies and programs that produce business value and favorable customer experiences.
• Guide and lead team members to deliver products/services that meet or exceed customer requirements.
• Manage and train resources to ensure quality and consistency of service to customers.
• Keep customers updated on the latest products in order to increase sales.
• Monitor and own all customer satisfaction processes in sales and service, and ensure high performance for the dealership on all customer satis...