Customer Relations Officer

Job Description

Government Mandated Benefits

• Respond to customer inquiries and provide information or assistance as needed
• Handle customer complaints or product returns, and work towards resolving them in a timely and satisfactory manner
• Maintain a high level of professionalism in all customer interactions
• Collaborate with internal teams to address customer needs and improve customer satisfaction
• Identify opportunities to enhance customer experience and suggest improvements to processes
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on company policies, and products
• Proactively reach out to customers to ensure their satisfaction and address any potential issues
• Daily posting on the Official FB PAGE of the store, and updating customers of the products through communication apps (Viber, WhatsApp)
• Preparing the timeliness and accuracy of the CR...