Customer Relations Specialist

Here’s the difference you’ll make

You’ll be responsible in serving clients to continuously create and deliver value by handling customer requirements such as but not limited to loading confirmations, arrival notices, unwithdrawn notices, shipment monitoring reports, 3rd party reports, managing call metrics, solicits and creates bookings for walk‑in and on‑account customers, and troubleshoots to manage customer complaints.

What you’ll do (your mission)

• Ensures that target metrics/standards are met.
• On‑time and accurate logging of all incoming / outgoing calls in Call Log Monitoring System (CLMS)
• Creates on time and accurate booking request from clients (Phone In / Walk In)
• Seeks approval from the authorized department for the following:
• Collect Destination (COD) payment of Rolling and Perishable Cargoes.
• Dangerous Cargo
• Out‑of‑Gauge Cargo
• Rolling Cargo with 6 inches and below gr...