Customer Relationship Officer (Retail/F&B)

Customer Relationship Officer

Taguig | On-site | Monday to Friday

Job Summary

We are looking for a dynamic and customer-focused Customer Relationship Officer to strengthen client engagement and enhance overall customer experience within our retail/F&B operations. The ideal candidate will play a key role in building lasting relationships, resolving concerns, and driving customer satisfaction and loyalty.

Key Responsibilities

• Build and maintain strong relationships with customers to ensure high levels of satisfaction and repeat business
• Act as the primary point of contact for customer inquiries, concerns, and feedback
• Monitor and improve customer experience across retail/F&B touchpoints
• Handle and resolve customer complaints in a timely and professional manner
• Collaborate with operations and store teams to ensure service standards are consistently met
• Gather customer insights and p...