Customer Retention Management Consultant

Description: Consultant – Customer Retention Management



Job Overview



Manage all business aspects of Aftersales customer relations, vehicle repurchase demands, trade assist in all Markets/Dealers with the goal of reducing costs and retaining customers. This includes acting as the primary liaison for the Region, Dealerships, Warranty Services Group, Sales, Aftersales, Customer Relations, Finance, Engineering, Legal, Logistics, Client Financial and Vendors.





Overall Deliverables



This content should not be construed as an exhaustive statement of responsibilities or requirements. Employees may be required to perform other job-related responsibilities in order for the department to achieve its’ goals.





Responsibilities:



• Mastery of sales process and ability to "desk a deal".

• Knowledge of customer retention options.

• Build solid relationships with F...