Customer Service Account Handler

Customer Service Account Handler

Hours: Monday to Friday, 08:30-17:00

Location: Gillingham, Kent

Contract type: Permanent

Your next role

As a Customer Service Account Handler, you'll be the go-to point of contact for a portfolio of clients, ensuring that all planned maintenance and remedial works are coordinated effectively. From scheduling visits to providing essential documentation, you'll play a vital role in maintaining strong client relationships and upholding service excellence.

What you will be doing

• Coordinate planned maintenance and remedial works with engineers and clients.

• Ensure follow-up tasks (emails, purchase orders, etc.) are completed accurately and on time.

• Deliver services within agreed KPI deadlines, ensuring commercial viability of all jobs...