Customer Service Administrator

The Customer Service Administrator serves as the first point of contact for customer inquiries, accurately logging and assigning cases within the company ticketing system while providing comprehensive administrative support to the Service team.

This role coordinates service-related travel and scheduling, prepares documentation and training materials, maintains office supplies, and tracks punch lists and meeting minutes.

The position requires strong communication, organizational, and computer skills, along with a positive attitude and the ability to thrive in a fast-paced service environment.

Responsibilities: Respond to incoming inquiries, and assign cases to Service staff Provide administrative support to Service department Enter caller and case information accurately and efficiently into company ticketing system Assist in the scheduling and planning travel for Service-related customer visits Maintain an adequate inventory of office supplies Preparatio...