Opportunity Description
Customer Service Advisor (German + English) – Umhlanga
Location: Umhlanga, South Africa
Start Date: 30 April 2026
Schedule: 24/7 Rotational Shifts
Work Model: On-site
Role Overview
We are recruiting German-speaking Customer Service Advisors to join an on-site team in Umhlanga.
In this role, you will support customers through inbound service channels, delivering efficient solutions while maintaining high-quality service standards in a fast-paced environment.
Key Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Provide accurate information and resolve customer concerns
- Log all interactions in internal systems accurately
- Troubleshoot issues using available tools and knowledge resources
- Escalate complex cases according to company procedures
- Meet defined service level agreements and perfor...
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