Customer Service Advisor (instashop)

About the role:

As a Senior Customer Service Coordinator you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.

Day-to-Day Responsibilities:

• Handling calls and messages from customers, partners, and prospects from our inbound channel
• Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
• Act as a role model and mentor to the Associates and Coordinators
• Responsible for floor support, supporting the team-leader in assis...