Customer Service Advisor

My client who is based in the Annacotty Business Park is looking for an experienced Customer Service Advisor to join their team to cover a Maternity contract. This will be for 12 months and is an immediate start. Duties * Answering all calls in a professional and timely manner. * Providing high quality Customer Service by responding to any queries raised, taking time to listen and understand the customer concerns, agreeing ownership and a time frame for resolution. * Keeping customers updated through to resolution with regards to any issues raised. * Actively look for opportunities to upsell to our customer base. * Be available within the phone system to pick up calls. * Pick up and deal with all emails and issues relating to your customer base or any that you are looking after, in a timely manner. * Logging all relevant information in a professional manner and forwarding to the most appropriate business source for resolution. * Be proactive by looking for efficiencies in all processes...