Customer Service Agent

A leading logistics company based in Dubai, specialising in comprehensive supply chain solutions. With a strong reputation for reliability, the company plays a vital role in supporting businesses across various industries in the UAE and beyond.

Job Overview

We are seeking a dedicated Customer Service Agent to join our team. As a Customer Service Agent will include being responsible for managing customer interactions, addressing inquiries, and ensuring a seamless logistics experience.

Responsibilities

• Respond to customer inquiries and resolve issues via phone and email.
• Provide clear and accurate information on company services and shipment status.
• Process customer orders and ensure accurate data entry into the system.
• Coordinate with internal teams to guarantee timely delivery of shipments.
• Foster strong customer relationships through professional and consistent communication.
• Collaborate ...