Customer Service Agent

Join Ecolab’s team and help create a world in which we all thrive. Ecolab is seeking a Customer Service Agent to join our team in (Karachi). As a Customer Service Agent, you’ll handle customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab’s commitment to service excellence. In the absence of a supervisor, you’ll step in to provide direction and maintain service continuity.

How You’ll Make An Impact

• Respond to 80–120 inbound calls daily from sales management, corporate account managers, field sales, and customers
• Provide support across multiple divisions and business units
• Maintain and update customer data in Order Entry, Order Processing, and CAS systems
• Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions
• Authorize returns, waive fees, or adjust pricing within established guidelines to ensure...