Customer Service Assistant - SkyAvenue

Responsibilities

• Handling all inbound call, over-the-counter request pertaining to customer general enquiries, complaints, comments, feedbacks and Customer Satisfaction Survey;
• To provide friendly and efficient services to guests and visitors in the mall;
• Lost & Found Handling;
• Assist in the execution of mall’s promotion and events;
• Assist in the marketing campaigns and redemption of vouchers/merchandise;
• Distribution of circulars to in-house tenants;
• To assist in any other ad-hoc assignments from Superiors;
• Able to work in a team to achieve the required KPI elements and SLA;

Job Requirement

• Possess good communication skills in English and Bahasa Malaysia, preferably with Mandarin or other languages will be added advantage;
• Well-groomed and pleasant personality;
• Computer literacy and possess PC knowledge;