Customer Service Associate

Overview

Join Our Team as a Customer Service Associate! Are you passionate about delivering exceptional customer service and helping people navigate their financial futures? At Gallagher, we are looking for three dedicated Customer Service Associates to join our team and deliver a first-class member experience. This is your chance to make a meaningful impact by supporting members with their pension scheme queries while growing your career with a global leader in insurance, risk management, and consulting. As a Customer Service Associate, you will be the first point of contact for members with queries about their pension scheme benefits. You’ll provide guidance on portal management, benefit information, and administrative processes, ensuring every interaction is handled with professionalism and care. How you'll make an impact Handle member queries via phone and other communication channels. Manage and respond to follow-ups, complaints, and escalations. Provide updat...