Customer Service Associate I

The Opportunity

This position works out of our Alajuela location in the CRM division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats

As the Customer Service Associate I, you’ll have the chance to provides order management and customer support under close supervision, working directly with sales representatives, hospitals, clinics, and physicians. Process orders and requests received via phone, fax, Electronic Data Interchange (EDI), and email. Deliver accurate and timely support including handling special circumstances.

Support continuous improvement initiatives across departmental processes such as order and invoice management, returns, backorders, credit requests, and new product launches. Maintain effective communication with customers and field personnel through professional verbal and written channels. May ...