Customer Service (Bandung), Operations

Job Description:

• Providing information on bank products and services
• Handling, following up on and resolving customer complaints
• Managing archives and administration
• Identifying and mitigating potential risks, especially operational risks, in every transaction conducted by Customer Service
• Conducting customer due diligence to obtain accurate and relevant information regarding prospective customer data in accordance with the data submitted on the account opening application
• Conducting enhanced due diligence for high-risk customers by adding additional requirements or data requirements that prospective customers must meet

Requirements:

• Minimum of Diploma from any major
• Minimum of 1 (one) year of experience in a related field
• Familiarity with Microsoft Excel and proficient in Microsoft Office & PowerPoint
• Customer-oriented
• Placement at S...