Customer Service Consultant

Customer Service Consultant – Contact Centre (Insurance)

• High-volume inbound role handling time‑critical customer situations.
• KPI-driven contact centre for experienced, performance-focused agents.
• Suited to resilient professionals who thrive in fast-paced environments.

Join a well-known insurance organisation as a Customer Service Consultant in a fast‑paced, inbound contact centre environment. This is a high-volume, KPI-driven role suited to experienced contact centre professionals who are confident managing multiple systems, handling challenging calls and consistently meeting performance expectations.

What’s In It for You

• $37.13 per hour + super, plus penalty rates and overtime.
• Modern CBD office close to Central Station.
• Join a stable, globally recognised insurance brand.
• Structured training with ongoing coaching.
• Clear KPIs, performance fra...