Customer Service Consultant

Overview

We are representing our client, a leading health technology company specializing in medical benefits administration. They are looking for a potential candidate to fill the position of Customer Service Consultant , based in Mid Valley City, Kuala Lumpur .

Salary: Up to RM5,000

Working days: 5 days (24 hours rotational shift schedule)

Channel: Email & inbound phone call enquiries. Outbound call for follow up cases.

Benefits:

• EPF & Socso

Responsibilities

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or clients feedback and complaints in a professional manner
• Perform post-case administration for future reference

Qualifications

• Diploma or Degree in any field. Releva...