Opportunity Description
Key Responsibilities:
- Serve as the primary point of contact for customers via phone, email, and in-person.
- Handle and resolve customer enquiries, complaints, and feedback professionally and promptly.
- Process and track orders, ensuring accurate updates and timely follow-ups.
- Maintain accurate records of all customer interactions in the system.
- Act as a liaison between head office, store teams, and customers to ensure smooth communication and resolution of issues.
- Support product launches by informing customers and addressing related queries.
- Collaborate with internal teams to improve customer service processes and enhance the customer experience.
- Monitor customer satisfaction and provide insights to management for continuous improvement.
- Participate in team meetings and contribute ideas to improve service delivery.
- Take on additional tasks as requiredâevery day can be differ...
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