Opportunity Description
- Supervise and coordinate after-sales support activities to ensure customer satisfaction.
- Monitor and improve after-sales processes to enhance efficiency and effectiveness.
- Resolve customer issues and complaints in a timely and professional manner.
- Collaborate with internal departments to ensure seamless service delivery.
- Train and mentor team members to maintain high service standards.
- Prepare and present reports on after-sales performance metrics.
- Identify opportunities for process improvements and implement solutions.
- Ensure compliance with company policies and industry standards.
- Proven experience in customer service or after-sales roles within the industrial or manufacturing industry.
- Strong leadership and team management skills.
- Excellent problem-solving ...
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