Customer Service Director

Associate Director, Training & Quality (Clinical)

Shift: Predominantly US/Graveyard

Work Setup: Hybrid (approx. 3× weekly onsite as needed)

Location: Tera Tower, Bridgetowne, QC

Salary: ₱250,000–₱300,000 (may upgrade to Director ₱300,000–₱350,000)

Candidate Profile

• Active and unrestricted USRN license
• 3+ years clinical experience
• 2+ years Training & Quality experience in a BPO setting managing multiple accounts
• Strong background in UM core functions, URAC, and conversion programs

Job Description

• Single point of contact for clients and Concentrix leaders for Training & Quality (Clinical Services)
• Support URAC accreditation and USRN academies/conversion programs
• Develop and implement URAC-aligned clinical training programs
• Implement...