Customer Service Engineer

Title: Customer Service Engineer
Department: Service Department

Experience – 3 to 7 years

Main Objectives :
1. Ensure client satisfaction.
2. Manage relations with existing clients.
3. Service security systems and provide services to our clients. Trouble shooting, solving problems
and finish routine preventive maintenance on time according to Convergint Technologies
standards and policies.
4. Develop new requests and generate revenue from existing clients, support CS team and other
departments with activities as needed within your region.
5. To be proficient in our products and technology. Always improve abilities.

Major Responsibilities :
1. Total client satisfaction.
2. Working with CS Rep., coordinating all customer service issues and managing relations with all
existing clients within assigned region.
3. Ensure quality of Convergint Technologies following company standards and policies strictly, to
deliver prompt ...