Customer Service Excellence Representative

Job Summary: GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative passionate about delivering excellent patient care and thriving in a dynamic healthcare setting to join our team. The ideal candidate will serve as the first point of contact for patients providing exceptional service through phone, email and other communication channels. This role requires strong interpersonal skills, a patient-centered approach and the ability to handle inquiries efficiently in a fast-paced healthcare environment.

Key Responsibilities

Patient Communication

• Respond promptly and professionally to patient inquiries via phone, email and other communication channels.
• Provide accurate information about clinic services, appointment availability, care protocols and treatment options.
• Educate patients on clinic programs, available packages and doctor specializations to enhance their...