Customer Service Executive (Airfreight Export)

Permanent position, Salary up to $4,500 with AWS + Bonus

• Answer all incoming calls promptly and professionally
• Respond to customer enquiries in a timely manner
• Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements
• Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements
• Coordinate booking arrangements with airlines, co-loaders, and overseas agents
• Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required
• Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly
• Ensure export customs formalities and permit declarations are completed accurately and within timeline
• Monitor shipment depa...