Customer Service Executive (E-commerce)

We are looking for a proactive and detail-oriented Customer Service Executive to support the daily operations of our e-commerce marketplace accounts. This role plays an important part in ensuring excellent customer experience, maintaining strong marketplace account health, and supporting overall platform performance across Shopee, Lazada, and TikTok Shop.

Customer Service Operations

• Manage and respond to customer inquiries across Shopee, Lazada, and TikTok Shop
• Ensure timely, professional, and customer-focused communication
• Handle chat replies, customer reviews, and customer broadcasts when required
• Resolve customer issues effectively while maintaining high customer satisfaction levels
• Support order processing and coordinate closely with internal teams on order-related matters

Marketplace Account Monitoring

• Monitor and maintain account health metrics across marketplace platforms
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