Opportunity Description
You will contribute to the total customer satisfaction by providing general helpdesk support to end users.
Your role:
Provide technical support via phone and email to address query/incident reported from users
Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
Monitor and maintain service quality in accordance to Service Level Agreement
5-day work per week; shift duty needed from Monday to Sunday
To succeed in this role:
DSE Graduate or above
Willing to take 7x24 shift duty (42.5 hours' per week)
Ability to multi-task in a fast-pa...
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