Opportunity Description
Customer Service Executive (Inbound/Live Chat/Email)
Job Openings Customer Service Executive (Inbound/Live Chat/Email)
About the job Customer Service Executive (Inbound/Live Chat/Email)
Job summary
Ensure the effectiveness and efficiency of office operations and procedures.
Job responsibilities:
- Ensure highest standards of service delivery on personalized phone services to our customers
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
- Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
- Educate the customer about the Bank products and services and directs them towards available resources for self-help
- Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating c...
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