Customer Service Executive

About the job Customer Service Executive

Company Background:

We are representing a company who specliases in the sourcing, distribution, and manufacturing of frozen and refrigerated food products. As they are expanding, they are looking for a Customer Service Executive to join the team in Kajang.

Job Responsibility:

• Answer and manage incoming customer calls in a professional and friendly manner
• Understand customer needs and provide appropriate product information
• Prepare and send accurate quotations and invoices based on customer requirements
• Maintain records of customer interactions and transactions
• Coordinate with internal teams (e.g., sales, logistics, accounts) to ensure customer satisfaction
• Follow up with customers for approvals, payments, and feedback
• Resolve customer queries and escalate issues when necessary
• Ensure timely and accurate documentation of...