Customer Service Executive

Job Summary

Manages transactions within the local ERP ( SAP ) system in the respective country. This is a key role of maintaining a high level of Customer Satisfaction as well as monitoring on-time delivery in full.

Order process management 

• Punch in the customers' orders into the local ERP system  and validate the order context according to internal / external customer’s requirements and Source Plant’s capability. Follow Service Level Agreements (SLAs).

• Encode order with delivery date and liaise with Source Plant’s logistic coordinator to organise delivery

• Communicate with internal / external customer on delivery d...