Customer Service Executive

Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection. With headquarters in London, UK and a workforce of approximately 3,900 employees across 5 innovation centres of excellence and over 29 manufacturing sites worldwide, Synthomer delivers innovative products and services globally.

Responsibilities

• Contribute, communicate and build good relationships with external and internal customers and stakeholders.
• Partner with relevant counterparts to ensure the scope and agreements of goods rendered are communicated accurately and in a timely manner.
• Act as the primary contact point for customer enquiries such as pricing, product information, delivery tracking, distributor search information and order status.
• Manage customer grievances and complaints professionally by actively communicating stat...