Customer Service Executive

• Business: Metropolis
• Brand : Diamond Division – B2C
• Base Location: Ealing
• Employment Type: Permanent, full-time
• Salary: £25,500 pro-rata

As Customer Services Executive, you will make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service to Diamond customers and subscribers, making sure that service standards are being met and problems are resolved.

You will ensure that all subscribers are notified of their impending renewals, contribute towards retaining subscribers with a strong focus on subscriber retention targets, and assisting in the management of our stockists.

Key responsib...