Customer Service Executive

Role Summary: To ensure the bookings and load lists are received within the datelines and information correctly updated. The role will have full control of the services handled including customers’ responses, agents’ coordination, booking and loading confirmation and monitoring. Employment Type: Permanent Reports to: Customer Service Representative Team Leader Role and Responsibilities: Ensure that the bookings and load lists are received and updated within the timelines and to follow up closely with the customers for their bookings. To have full control of the services handled and be able to spot missing customers and/or volumes Ensure that customers provide constant quick and appropriate responses. Assist Line Managers / Line Manager’s Assistants / Planners as and when required. Use of the new system to its full extension. Insertion of bookings into the system. Generate the Booking ELL & Recap (and COPRAR for Planning team). Inform agents about move count per terminal to allow for be...