Opportunity Description
Customer Service Executive - Office hour Responsibilities
- Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
- Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district.
- Prepare billing for the completed Preventive Maintenance.
- Generate Reports using excel, vlookup and pivot table.
- Answer customer calls and register them in the service management system following the call management process and quality compliance requirements.
- Any adhoc duties assigned by Team Lead from time to time.
- Possess good communication and interpersonal skills.
- At least 2 years of relevant experience.
- Proficient in SAP, MS Office Applica...
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