Customer Service Executive

Your Tasks

Main Accountabilities: Position is responsible to carry out end to end order-to-delivery processes for Ecommerce and Major Key Accounts, including but not limited to order processing, goods flow monitoring inbound and outbound and coordination with external stakeholders, i.e. 3PL and customers. In addition, this role will also be responsible for attending to short-term action plans related to customer response tasks.

Roles and Responsibilities

Order to Delivery

• Receive and consolidate purchase orders from customers.
• SO creation – accurate and on time sales order creation based on the orders received from customers.
• Delivery note and Invoice releasing – On time and accurate DN and invoice creation based on agreed timeline.
• Works with 3PL for dispatch and delivery to accounts.
• Ensure compliance to required customer documentary requirements.
• Performs month end...