Customer Service Executive - Wholesale Client & Account Servicing

Role Context

Wholesale Client & Account Servicing supports a number of different areas for GBM and CMB customers – Account Opening, Account Servicing and Account Closing activities. The teams that support Wholesale clients play an important role in supporting customers at different stages of their lifecycle with HSBC. The teams work closely with business partners and transformation colleagues to improve the efficiency of processes, to make banking faster and easier for customers, and simpler for colleagues. By doing this, the team helps reduce the total cost of operations and enhance the overall customer experience.

Principal responsibilities

• Responsible for ensuring quality and productivity standards are maintained.
• Learn and implement the process updates or changes quickly and accurately for effective results.
• Support achievement of team objectives.
• Participate in development of cohesive teams.
• Foster development...