Customer Service Expert at FedEx

Elevate your career with FedEx as a Senior Customer Service Representative. This role includes mentoring staff, handling specialized inquiries, and enhancing customer operations.
In this critical position, you will assist managers with administrative duties and improve customer service operations. Your expertise will be vital in providing assistance to fellow representatives, especially with unusual customer situations. You will influence best practices while promoting sales and driving incremental revenue.
Key Responsibilities:
• Assist managers with administrative duties and customer support
• Address complex customer inquiries as an expert resource
• Mentor hourly employees in communication and leadership
• Monitor and improve customer service operations
• Drive sales and discover additional revenue opportunities
Requirements:
• High School Diploma or GED equivalent
• 6 months of experience as a FedEx representative
• Basic knowledge of Microsoft Wor...