Opportunity Description
Job Description:
- Looking for an entry-level Customer Service professional to join their dynamic team.
- You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.
Responsibilities:
- Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
- Process customer orders and requests for product repair into an ERP/order entry system.
- Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
- Support and initiate pricing dispute process.
- Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
- Support, address, research and escalate (as needed) customer issues; respond...