Customer Service Intermediate Analyst

08763 Citi Canada Technology Services ULC

Toronto, Ontario, Canada Full time March 23, 2026

Opportunity Description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards

Provide coaching and support to team and serve as a point of contact for escalations

Develop and maintain client portfolio through regular calls and face to face interaction, as needed

Inform clients about problems (system failures, market issues) and provide regular resolution updates

Advise on and advocate the implementation of process improvement and reengineering to improve client experience

Maintain knowledge of new market and re...

Full time Information and Record Clerks

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Location Toronto, Ontario

Country Canada

Type Full time

Category Information and Record Clerks

Posted March 23, 2026

Deadline May 02, 2026

Customer Service Intermediate Analyst

Opportunity Description

Ready to Apply?

Opportunity Details

About 08763 Citi Canada Technology Services ULC

08763 Citi Canada Technology Services ULC

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